Place in call queue - direct callers to a configured call queue.Go to call group - select any call group in your account to divert to.Ring an extension - select any extension in your account to divert to.When configuring your menu options, the following destinations are available for each one when selected: You'll be given 12 options you can configure - *, # and 0-9 - all of which will correspond with a button caller's keypad.Ĭlick any option you wish to configure, enter a short description, then choose the type of destination, along with the endpoint in the destination area below. You'll then be taken to an edit area when you can configure your options, within the Options tab. To start, head to the Menus page within the Call routing dropdown in Dial 9 Connect, then click Create a new menu:Įnter a name for the menu, choose or upload an audio file to play to callers, explaining what each configured option does, then click Save at the bottom. Using a menu with a VoIP system such as Dial 9 provides a number of advantages to both, which we'll be outlining throughout this post, as well as going through the process of creating one. This also gives the customer the ability to choose a department to speak to, ensuring they reach the right person to help with their enquiry. One of the best ways to achieve this with any phone system is to use a menu.ĭial 9 is no exception and a large number of our customers, including us, use menus. (please include street address and phone number) Archives & Copy Rights InquiriesĪnnika Toernqvist, 70, Īllison Gibson, 70, receiving calls to your business, it can be useful to know the purpose of the call before you answer it. Kent Porter, staff photographer: īeth Schlanker, staff photographer: Ĭhad Surmick, staff photographer: John Burgess, staff photographer: Ĭhristopher Chung, staff photographer: – Gus Morris Photography and VideoĪllison Gibson, Senior Editor / Media & Innovation: Professional, college, and high school coverageĬW. – CW Nevius Submit calendar items at /eventsĭ – Diane Peterson Kaylee.tornay – Kaylee TornayĮthan.varian – Ethan VarianĮmily.wilder – Emily Wilder Entertainment/Featuresįood and wine, recreation, leisure, lifestyle, outdoors, home and gardenĪntonie Boessenkool, Matthew.pera – Matt Peraī – Bill Swindell – Guy KovnerĪlana.minkler – Alana MinklerĪustin.murphy Austin MurphyĮmma.murphy – Emma Murphy – Kerry Benefield/columnistĬ – Colin Atagi
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